SUPERCHARGE PERFORMANCE

GAMIFICATION

Gamification for your organisation?

Contact center leaders want to better manage their people, by driving the behaviors that lead to better customer service quality and satisfaction. The Gamification platform lets you do just that, so you can communicate performance requirements – what to do and how – measure, and let employees self-track their progress. Measure AHT, FCR and more – and drive the on-the-job learning you need #when and where employees need it most.

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Increase in productivity

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Increase in upsells

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Faster Onboarding

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Decrease in employee attrition

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Increase in customer satisfaction

Sales Performance Management

Make sales activities happen

Use goal-setting, self-reflection and feedback to drive the sales behaviours you need. Centrical drives sales performance excellence, from calling, onboarding, message alignment, proper CRM entry, chatter adoption and more by applying KPIs and using gamification to drive motivation. Our solution uniquely combines daily doses of micro-learning that drive better product and process knowledge.

Contact Center Gamification

Happy agents, happy customers

Contact center leaders want to better manage their people, by driving the behaviours that lead to better customer service quality and satisfaction. Our platform lets you do just that, so you can communicate performance requirements – what to do and how – measure, and let employees self-track their progress. Measure AHT, FCR and more – and drive the on-the-job learning you need when and where employees need it most.

Contact Center motivation that marries performance and learning

Game Changer for BPO

Centrical is a comprehensive performance management platform designed to maximize the value of each and every employee in large scale operations. It is a strategic power tool that gives BPOs the ability to align internal procedures, share content and promote best practices across.