GENESYS CLOUD

CLOUD CALL CENTRE SOFTWARE THAT IS POWERFUL AND EASY TO USE

EVERYTHING YOU NEED TO STAY FOCUSED ON YOUR CUSTOMER

Seamless omnichannel capabilities and exceptional reliability to connect and engage with customers wherever.

  • Apply advanced routing to omnichannel interactions.
  • Create IVR flows quickly and easily with a visual, intuitive interface.
  • Personalize outreach with proactive campaigns and notifications.
  • Leverage operational visibility to track and fine-tune every aspect of performance.
  • Boost agent productivity with CRM integrations.
  • Add new capabilities and manage users with minimal IT involvement.
  • Plug into other apps and cloud solutions to meet any customer need.

GENESYS CLOUD CAPABILITIES

Multichannel Routing

Speech-enabled IVR

Reporting & Analytics

Workforce Management

Outbound Campaign

CRM Integration

Graphical Agent Scripting

Social Channel Management

Need a competitive advantage?

Genesys Cloud continually deploys new updates based on the latest customer trends enabling you to be ahead of the competition.

Mary Rosse Centre, Holland Road, National Technology Park, Limerick
info@wrendata.com
061 485 700