Genesys is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.
eMite, a leader in the development of software tools covering Critical Capabilities for Infrastructure and Operations Business Value Dashboards (IOBVD), as recently vouched by Gartner. eMite Service Intelligence Platform combines Analytics, Correlation, Capacity, Performance, Availability, and SLA Management into a single, out of the box solution. From the outset the aims have been to aggregate from any data source, provide multiple Service Models for both business and IT and to deliver this with a Presentation Layer that is truly end user driven.
Wren Data have had a very longstanding and successful relationship partnering with Audiocodes in Ireland and currently supply, deploy, configure and supported their Gateways, E-SBC and other VOIP products to their contact centre and enterprise customers today. Audiocodes provides a diverse range of innovative, cost-effective products for converged VoIP and Data networks including Media Gateways, Enterprise Session Border Controllers (E-SBC), Residential Gateways, Multi-Service Business Routers, IP Phones. Wren Data’s have particular and extensive expertise in solution design/architecting, deploying and supporting Audio codes products to their Interactive Intelligence customer base
Working with our Partner PCI Pal, we are able to provide companies with a secure way of handling payments via their contact centres without bringing their environments in scope of PCI DSS. Utilising DTMF (Dual Tone Multi Frequency) masking technology, the ‘Agent Assist’ solution is used on live calls to capture cardholder information securely, maintaining conversation with the customer at all times.
For any company to prosper, it needs to make employees the center of business success. But to truly succeed, steps must be taken to continuously improve employee performance. In parallel, their managers must become more effective coaches. And for that to happen, three core elements need to be used holistically:
Advanced gamification, Personalized microlearning, And real-time employee performance management.
That’s the reasoning behind the Centrical platform.
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