PURECONNECT

MANAGE ALL ASPECTS OF OF CUSTOMER SERVICE

MANAGE ALL ASPECTS OF YOUR CUSTOMER SERVICE

Transform your contact centre into a customer engagement centre. PureConnnect, powered by CIC, provides a broad and deep set of applications to help contact centres provide and engaging, loyalty-winning customer experience while maintaining operational efficiency. With PureConnect, you’re not just installing contact centre software – you’re giving your business solutions a wide range of challenges.

THE BENEFITS OF USING PURECONNECT

  • Meet your customers preferred communication style – phone, email, SMS, social media or online chat.
  • Deliver consistent service with tools to optimize resources and manage employee performance.
  • Be proactive via outbound communication options.
  • Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain.
  • Get the features you need for today, and easily add on to it when you’re ready.
  • Gain real-time visibility into performance and mentor your agents in real time.
  • Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features.

Turn your contact centre into a customer engagement centre

Contact us to find out how easy it is to transform your contact centre into a customer enagement centre.
Mary Rosse Centre, Holland Road, National Technology Park, Limerick
info@wrendata.com
061 485 700
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