MANAGE ALL ASPECTS OF YOUR CUSTOMER SERVICE

Transform your contact centre into a customer engagement centre. PureConnnect, powered by CIC, provides a broad and deep set of applications to help contact centres provide and engaging, loyalty-winning customer experience while maintaining operational efficiency. With PureConnect, you’re not just installing contact centre software – you’re giving your business solutions a wide range of challenges.

THE BENEFITS OF USING PURECONNECT

• Meet your customers preferred communication style – phone, email, SMS, social media or online chat.
• Deliver consistent service with tools to optimize resources and manage employee performance.
• Be proactive via outbound communication options.
• Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain.
• Get the features you need for today, and easily add on to it when you’re ready.
• Gain real-time visibility into performance and mentor your agents in real time.
• Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features.