MANAGE ALL ASPECTS OF YOUR CUSTOMER SERVICE
Transform your contact centre into a customer engagement centre. PureConnnect, powered by CIC, provides a broad and deep set of applications to help contact centres provide and engaging, loyalty-winning customer experience while maintaining operational efficiency. With PureConnect, you’re not just installing contact centre software – you’re giving your business solutions a wide range of challenges.
THE BENEFITS OF USING PURECONNECT
- Meet your customers preferred communication style – phone, email, SMS, social media or online chat.
- Deliver consistent service with tools to optimize resources and manage employee performance.
- Be proactive via outbound communication options.
- Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain.
- Get the features you need for today, and easily add on to it when you’re ready.
- Gain real-time visibility into performance and mentor your agents in real time.
- Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features.
Turn your contact centre into a customer engagement centreContact us to find out how easy it is to transform your contact centre into a customer enagement centre.
Mary Rosse Centre, Holland Road, National Technology Park, Limerick
061 485 700